The following terms and conditions govern all use of the FastrackWP website and all content, services and products available at or through the website. We reserve the right to change or modify the current Terms and Conditions with no prior notice.
By purchasing from Italic Group Pty Ltd, you agree to all of the Terms and Conditions. If you do not agree, please do not purchase and/or use Italic Group Pty Ltd services or products.
Support via our Ticketing System
When you make a purchase from our catalog, you will be entitled to 12 (twelve) months of support for the product you purchased.
Access to support is subject to the condition that you own a license that is valid and active (see hereafter the “Licensing” paragraph). If your license is expired, you must renew your license key or purchase a new license for the product you wish to get support for.
Limitations Of Support
Support is offered on a best-efforts basis and there is no guarantee that you will receive a response to your query within a particular period of time. We strive to provide an initial answer to new tickets within 24 business hours.
Additionally, it is expected that your use of our support services is not abusive. Opening 25 or more tickets over a period of 1 year is considered abuse of our support services. If you abuse our free support we may no longer respond to your support tickets and you will not be entitled to a refund of any license or services fees.
Italic Group Pty Ltd grants each customer a non-transferable license to use the software for internal use. Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and themes. Where the license package allows the software to be used on multiple sites per license type. The customer/license-holder may not resell the originally purchased license key provided by Italic Group Pty Ltd, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sub-license, to any person or entity, any rights to distribute the software or license key. Italic Group Pty Ltd will only provide services, updates and support to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
Plugin HTML and PHP code are licensed GPL V2. The Italic Group Pty Ltd API is proprietary and a license key is required.
All yearly licenses automatically renew annually on your original purchase date. You may cancel automatic renewals at any time in the members area dashboard or by contacting us. We will keep your payment method stored securely using our 3rd party PCI compliant payment provider https://stripe.com.
Automatic License Cancellations
Licenses will be automatically cancelled if you resell our products directly or if you use the Fastrack WP or Italic Digital brand names without authorisation. You can include our products in your client sites (subjected to the limit of the number of licenses you have purchased) but you cannot resell them as-is or with substantially the same functionality while claiming it as a new product, add-on or service. If licenses are cancelled for the reasons stated in this section you will NOT be entitled to a refund.
All licenses will automatically be cancelled and support services terminated if you initiate a billing dispute or charge-back with your credit card provider. In the event that you own multiple add-ons but a charge-back is initiated by you for a subset of those add-ons then the following applies:
- Support services will be terminated immediately for all products and add-ons.
- Automatic updates for non-disputed charges may or may not remain in force for the remainder of the valid licenses periods at our discretion.
Updates are included for free for one year from the date of your purchase or last renewal. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
You must ensure that your environment meets the following minimum conditions:
- PHP 5.6 or later
- WordPress 4.0 or later
When you purchase our products you are granted immediate access to them INCLUDING THE FULL SOURCE CODE. This means that it is impossible for us to process a true return the way you can with a physical product. When we issue a refund it means that you have effectively obtained our products for free. Thus, to prevent abuse we have adopted a strict refund policy.
If you have problems getting our products to work as documented on our website, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given.
However, before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. This means that you must work with us in good faith to allow us to resolve the issue for you. It also means that you must cooperate with us when we ask you to activate and deactivate plugins and themes, turn on debugging to generate log files, retrieve and send us log files, communicate with your hosting provider when we request you to do so and allow us to access your system (both the WordPress dashboard and your back-end via FTP) if we feel we need to be more hands-on to trouble-shoot the issue.
If it is determined that you are using another plugin that conflicts with our plugin we will offer a refund at our discretion. It is not an automatic entitlement (though we generally do issue refunds for this situation.)
If we are unsuccessful in resolving any other issues not related to 3rd party plugin conflicts then we will grant you a refund within 30 days of your purchase.
Refund Policy Exceptions
Refunds will not be granted if you simply decide not to use the purchased products or you feel a feature is missing. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. Before finalising your purchase make sure you read the entire product description and any documentation available in the documentation area on our website – this will allow you to better understand the product you are purchasing.
Refunds will NOT be offered if your environment is not running the minimum versions of PHP, WordPress and Awesome Support Core listed above.
Refunds will NOT be offered if you are running a plugin in our known incompatibility list located here. Please check this list before purchasing to ensure that you are not using these plugins!
All products are property of Italic Group Pty Ltd. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Disclaimer of Warranties
The services and products are provided “as is”. Italic Group Pty Ltd and its suppliers and licencors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Italic Group Pty Ltd nor its suppliers and licencors, makes any warranty that the plugin will be error free. We do not hold and will not be held responsible for any conflicts or compatibility issues that may occur due to 3rd party software. We assume no responsibility for any data loss as a result of installing or using the plugin. Should conflicts occur with 3rd party software, we may provide support at our discretion. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
Limitation of Liability
In no event will Italic Group Pty Ltd, or its suppliers or licencors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Italic Group Pty Ltd under this agreement during the twelve (12) month period prior to the cause of action. Italic Group Pty Ltd shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
You agree to indemnify and hold harmless Italic Group Pty Ltd, its contractors, and its licencors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the plugin or Website, including but not limited to your violation of this Agreement.